THE EXPERIENCE
What can I expect from The Dr. Seuss Experience?
The Dr. Seuss Experience is an imaginative and interactive immersion into the wondrous world of Dr. Seuss. This Seuss-tacular sensory spectacle takes each guest on an awe-inspiring journey through nine different Dr. Seuss books, allowing each visitor a chance to magically step into the pages of each of the books and interact with its iconic characters.
Where is the experience located?
The Dr. Seuss Experience is located at Santa Monica Place, 395 Santa Monica Pl, Santa Monica, CA 90401. Santa Monica Place is an outdoor shopping mall in Santa Monica, California. The mall is located at the south end of Santa Monica's Third Street Promenade shopping district, two blocks from the beach and Santa Monica Pier. The mall spans 3 levels. The anchor store is Nordstrom. The Dr. Seuss Experience is on the west side of the shopping mall, closest to 4th Street on Level 1. If you are approaching from inside Santa Monica Place, the experience is located down the Allsaints & Paige Corridor off the central escalator plaza on Level 1.
What dates are you open?
Hours of operation may change daily. Please refer to the
ticketing page for the most up-to-date information on day-to-day operating hours. The Dr. Seuss Experience will close 90 minutes after the last available ticket time.
How long does the experience last?
The Dr. Seuss Experience is an interactive walk-through experience, so feel free to take your time and explore at your own pace. Most guests tend to spend around 1 hour.
Does the experience take place in an indoor or outdoor venue?
The exhibition will be held in an indoor venue.
Will there be strobe lights?
There is no strobe lighting, but one room of the experience uses color changing lighting effects. Upon arrival, please alert a staff member who can address any questions or concerns.
Will food and beverage be available on site for purchase?
No food or beverage is available onsite for purchase, and outside food or beverage is not permitted inside the experience. However, Santa Monica Place offers plenty of options for visitors. Please consult staff on site with any questions.
Will merchandise be available on site for purchase?
Yes, exclusive Dr. Seuss merchandise will be available on site for purchase. Additionally, guests can pre-purchase exclusive Grinch and Cat in the Hat dolls on the Fever app and website.
Are there chairs available? Can I be seated during the experience?
Yes, there is limited seating throughout the experience.
Will restrooms be available on site?
Yes, there are restrooms onsite.
Is it COVID secure and safe?
At the Dr. Seuss Experience, the safety of our guests and team members is of the utmost importance. As such, we proudly comply with all local and state regulations, including:
- Timed ticketing with limited availability within each time slot.
- Enhanced cleaning procedures for all frequently touched surfaces, props, photo opportunities, etc.
- Convenient hand sanitization areas positioned throughout the Experience.
Should I wear a mask?
For the safety and comfort of everyone, masks are recommended within the experience for everyone.
What should I bring?
Bring your ticket and your photo ID. We recommend wearing shoes that you are comfortable walking in. No outside food or drink is permitted.
Is there a lost and found?
Yes, the lost and found will be located at the box office. You can also contact us v
ia email regarding any lost items at: hello@experienceseuss.com
Will coat check be available?
There will not be a coat check onsite.
TICKETS
Where can I get tickets?
What are the different ticket options?
We offer our guests two primary ticket options. General Admission tickets will allow you to enter The Dr. Seuss Experience on a specific date and time that you select in the checkout process. Anytime Flex Tickets will allow you the flexibility to enjoy the Dr. Seuss Experience at any time on a specific date that you select in the checkout process.
Does my baby need a ticket?
Infants under 12 months old are free to enter The Dr. Seuss Experience.
Are there any discounts available?
The Dr. Seuss Experience is happy to offer a 20% discount for active military, police, teachers and healthcare workers, as well as seniors (65+). Tickets can be purchased online or on-site with a valid military or employee ID.
Do you offer group discounts or sessions?
The Dr. Seuss Experiences is an unforgettable group outing for schools and groups of all sizes. We offer discounted admission for parties of twenty (20) or more, and are open to inquiries regarding special reservations. If you would like to inquire about group sessions and book for a group, please fill out the following
form to get in touch with your preferred attendance date and the group size. Please note, we are unable to host exclusive birthday parties.
Can I host a private event?
Yes: to inquire about a full session buyout, please contact us
here or to get in touch with an Events Manager for your private event, or corporate event, please email
Hello@ExperienceSeuss.com with the subject line “Private Event”. One of our talented Events Managers will help bring your perfect party to life.
Do I need to print my ticket?
No, your contactless tickets will be validated directly in the Fever App.
Can tickets be purchased at the door?
Yes, tickets can be purchased at the door, subject to availability and possible higher ticket fee.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please
contact us for additional help. Make sure to include your ticket order number.
Can I change my ticket or get a refund?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please
contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our
T&Cs.
I can't find my ticket. What can I do?
You can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please
contact us.
ACCESS
Is there a minimum age requirement?
No, all ages are welcome! This is a family friendly experience. Please note guests 16 and under must be accompanied by a ticketed parent or guardian over the age of 18.
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive within the time stated on your ticket. Anytime adult and child tickets will offer complete flexibility of entry timing within a given day.
What happens if I arrive late?
Please ensure you arrive promptly at the start time as indicated on your ticket. We cannot guarantee entry for guests who arrive late.
Can I leave and come back?
All ticket types, including Anytime, include a one-time entry into The Dr. Seuss Experience on the selected date and time. There is no re-entry.
Is there parking nearby?
The venue is located within Santa Monica Place that features a parking structure with ample parking. The Dr. Seuss Experience does not validate parking tickets and is not responsible for anything that happens outside the event space.
We recommend two parking structures at Santa Monica Place: Structure 7 and Structure 8 that operate 24 hours daily. The first 90 minutes are free. $2.00 for the next hour and between $2.00-3.00 for each additional 30 minutes. $20.00 daily maximum on weekdays and $25.00 daily maximum on weekends. The first two levels in all structures will be dedicated to 3 hour parking only. All-day parking is available on all upper levels.
This information may vary due to Santa Monica Place policies. The Dr. Seuss Experience is not responsible for any changes to parking pricing or related information.
Can I bring my stroller?
Due to capacity and emergency evacuation route restrictions, strollers are not allowed inside The Dr. Seuss Experience. Convenient stroller parking will be available outside of the main entrance. Additionally, please refrain from bringing any oversized bags, backpacks, diaper bags or carriers into the experience.
Can I take pictures and videos?
Of course! Be sure to tag us on social media! @ExperienceSeuss #ExperienceSeuss
Is the experience wheelchair compliant?
Yes, The Dr. Seuss Experience is fully wheelchair accessible.
Are wheelchairs available to rent?
As we are a traveling exhibit show we do not have wheelchairs or scooters for rent.
Is the venue ADA compliant?
The venue and experience are ADA compliant and accessible for individuals with special needs. The Mirror Maze is not accessible for individuals with wheelchairs or motorized scooters. Certain rooms may require staff assistance.
Is the experience accessible for people who are deaf?
There will not be any close caption content to accompany the experience.
Can I bring animals?
Service animals for special needs are permitted, but pets, unfortunately, are not.
Are there audio guides available?
There will not be any audio guides or close caption content to accompany the experience.
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